Refund Policy

The short version

One single policy covers every premium pack on PromptCrate, for buyers and sellers alike: if a pack works as described, the sale is final — if it does not, the buyer gets their money back.

When you get a full refund

• The pack does not work as described in its listing.
• The pack file is broken or cannot be opened.
• The pack's contents are materially different from what its listing shows.
• You were charged twice for the same pack (duplicate payment) — the duplicate is refunded.
• Your payment is verified by us, but a technical problem on our side makes the download impossible and we cannot fix it within 48 hours.

When the sale is final

If the pack works as described and you have successfully downloaded it, the sale is final and no refund is due. Please read the pack details carefully before buying — the whole prompt library is free, so you can judge PromptCrate's quality first.

How to claim a refund

Message us on the support chat (tap the icon at the bottom-right of any page) within 7 days of your purchase, with your order number — you can see it in My Orders when you are signed in. Once your claim is approved, the full amount is returned to the same JazzCash/Easypaisa number you paid from, within 5 working days.

For sellers — the same policy

Sellers agree to this same policy when they list a pack: every pack must work as described. If a sale is refunded because a pack did not work as described, was broken, or did not match its listing, the refunded amount is deducted from the seller's earnings. Sellers keep 80% of every sale that stands.

FlowMint

The FlowMint Chrome extension is a separate product sold through the Chrome Web Store; its 7-day money-back guarantee is described on its own listing.

Questions? Message us on the support chat.